STATUTE
ONLINE STORE REGULATIONS
§1 General provisions:
1.1. The Regulations constitute the rules for using the Store available at the Internet address www.darklala.com and the rules for concluding contracts for the sale of Products.
1.2. The entity running the online store, the Owner and Administrator of the Store is Filip Stachura, running a business under the name Filip Stachura, based in Gdańsk, ul. Opacka 35/2, 80-330, NIP: 5842591702, REGON: 363525655, hereinafter referred to as the Service Provider.
1.3. The condition for placing an Order through the Store is to read and voluntarily accept the Regulations.
1.4. The customer may be a natural person who is at least 13 years of age, however, if the person is under 18 years of age, the consent of his or her statutory representative, as well as a legal person, is required.
§2. Placing an order:
2.1. All information contained on the Store's website relating to the Products (including prices) does not constitute a commercial offer within the meaning of Art. 66 of the Civil Code, but an invitation to conclude a sales contract specified in Article 71 of the Civil Code.
2.2. The Customer places an Order without the need to register and create an account.
2.3. The information and data provided by the Customer required for purchases should be true and up-to-date.
2.3. The Customer may place Orders 24 hours a day, including technical breaks in the store's operation.
2.4. After placing the Order, the Customer receives an e-mail confirming the Order, which constitutes the conclusion of a sales contract between the Customer and the Service Provider.
2.5. The Store sells Products via the Internet. All Products offered in the Store are brand new, free from physical and legal defects and have been legally introduced to the Polish market. The photos presented in the Store do not reflect the actual size of the Products, and the colors may differ from the actual ones due to differences in the calibration of monitors or color profiles on a given computer.
2.6. All prices are given in Polish zlotys, and the price given for each product is binding at the time the Customer places the Order.
2.7. Information on the total value of the Order, including shipping costs, is displayed after the Customer selects the delivery method.
2.8. All Orders with the cash on delivery option selected are confirmed by phone before they are processed. In case of 2 unsuccessful attempts to confirm the Order, it is canceled.
§3. Payments:
3.1. Available payment methods:
a) by traditional transfer to the Service Provider's bank account;
b) by quick electronic payments made by the Paysera operator.
c) upon receipt for the so-called cash on delivery;
3.2. The Customer has 5 business days from the date of placing the order to make the transfer, and in the absence of payment, the Service Provider may cancel the order.
3.3. After the payment is recorded, the Service Provider will send an email from the Store's system with information about the payment acceptance and the decision to proceed with the order.
§4. Delivery:
4.1. When finalizing the order, the customer selects the type of delivery: InPost parcel lockers, InPost courier or InPost courier cash on delivery.
4.2. Depending on the type of delivery selected, the waiting time for delivery should be from 1 to 7 business days from the date of posting in Poland, and up to 14 business days in the European Union.
4.3. All Orders whose status has changed to "submitted for shipment" and the Customer has been informed about the change in status by e-mail will be shipped on the same or next business day.
4.4. If the Customer does NOT collect the shipment and the Order is returned to the Service Provider, the Order is treated as returned and the Customer is charged with the costs of returning the Order to the Service Provider. The Customer may receive the Order again. The fee to be paid by the Customer will include the costs incurred by the Service Provider in connection with collecting the returned parcel and the costs of re-sending it.
4.5. The re-shipment of the order takes place only with the consent of the Customer and the Service Provider, with the Customer's obligation to pay for the shipment.
4.6. All products in the store may differ in dimensions from those given by +/- 2 cm
§5. Personal data:
5.1. Filling in the data by the Customer when placing an order is tantamount to consenting to the processing of his personal data by the Service Provider and the entity authorized by the Service Provider to manage the content of the store's website, in accordance with the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2010, No. 229, item 1497, as amended).
5.2. The Customer's personal data will be processed in order to complete the order, including contact with the Customer, preparation and shipment of the order and financial reporting.
5.3. This data is confidential and will not be disclosed to unauthorized persons.
§6. Cancellation of the Order by the Service Provider:
6.1. The order is canceled when the Customer does not make the payment for the order within the specified deadline.
6.2. The Service Provider reserves the right to cancel the order if the specified product details (e.g. quantity or comments to the order) cannot be fulfilled. In such a case, the Customer will receive a refund of the funds paid within 14 normal days after specifying the bank account.
§7. Order processing time:
7.1 The order processing time for the products is given for each of them.
7.2 The time needed to prepare orders for shipment is from 24 hours to 5 business days, which may be longer in special cases, e.g. customer wishes, order comments or due to product unavailability. In such a situation, the customer will be informed immediately.
7.3 If the customer chooses the payment method by transfer or payment card, the order processing time is counted from the date of crediting the Seller's bank account or settlement account.
§8. Contact:
8.1. The Customer may contact the Service Provider via the Contact Form on the store's website or by e-mail at sklep@darklala.com
8.2. The Service Provider responds to all messages immediately within a few business days. This time may change due to periods with an increased number of orders (e.g. pre-holiday periods).
8.3. The Service Provider has the right not to respond to any private messages and messages sent via Facebook and Instagram.
§9. Returns/Complaints:
9.1. The Service Provider is liable to the Customer for the non-compliance of the Product purchased in the Store with the sales contract to the extent specified in the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827).
9.2. The Customer is obliged to first report the intention to return/complaint by e-mail to biuro@darklala.com, after which the Service Provider will send the Return/Complaint Form and inform about further proceedings.
9.3. The time for reporting the intention to return/complaint by e-mail is 30 regular days and is counted from the date of receipt of the shipment with the Order by the Customer or a third party designated by him, confirmed with a postmark.
9.4. After the Customer receives the Return/Complaint Form by e-mail, he or she sends a printed, completed Form together with the product and a fiscal receipt to the Service Provider's address within the next 14 days from the date of sending the Form by e-mail by the Service Provider.
9.5. The Service Provider will respond to the Customer's Return/Complaint within 14 normal days, counting from the date of receipt of the shipment with the product by the Service Provider or a third party designated by it, confirmed with a postmark.
9.6. Goods made at the customer's special request, personalized, including gift vouchers with a specific expiration date, cannot be returned or exchanged. All the above situations are considered individually.
9.7. All other products are returnable.
9.8. To exercise the right to withdraw from the contract, the Customer must inform the Service Provider about his decision to withdraw from the contract by means of an unambiguous statement. Such a declaration is also available at the Service Provider and will be sent to the Customer by e-mail.
9/9. A Return/Complaint is deemed to have been completed by completing the Form sent by the Service Provider and delivering the parcel to the Service Provider's address.
9.10. The costs of delivering the Returned Product to the Service Provider are borne by the Customer. If the Complaint is accepted, the cost of delivering the Complaint to the Service Provider is borne by the Service Provider.
9.11. In the event of a return, the product cannot bear traces of use and must be sent intact to the Service Provider.
9.12. Effects of withdrawal from the contract - in the event of a Product Return, the Customer will receive a refund of the amount paid to the Service Provider, net of shipping costs, within 14 business days from the moment the Service Provider receives the returned Product. The refund will be made to the bank account indicated by the Customer.
9.13. In the event of a Complaint, the Customer may request repair, replacement of the product or refund for the ordered product.
9.14. The Customer is not entitled to a refund if the returned Product is damaged due to the Customer's fault, shows traces of use or if the Customer does not attach a fiscal receipt/transfer confirmation for the order or returns the product on a date inconsistent with the scheduled Return/Complaint deadline.
9.16. If there is a need to refund funds for a transaction made by the customer with a payment card, the Service Provider will refund the funds to the bank account assigned to the Ordering Party's payment card.
§10. Cancellation of the Order by the Customer:
10.1. If the customer wants to cancel the order, he must contact sklep@darklala.com. The order can only be canceled if it has not yet been sent for shipment. Once the order has been sent for shipment, it is not possible to cancel the order.
§11. Final provisions:
11.1. The Service Provider reserves the right to change the prices of Products on offer, introduce new Products to the Store's offer, conduct and cancel Promotions on the Store's website, or make changes to them. The above does not affect orders placed before the date of entry into force of the change in price, promotion or sale conditions, which will be implemented under the current rules.
11.2. Promotions, discounts and promotional codes in the Store cannot be combined, unless the regulations of a given promotion provide otherwise and are valid only in the DarkLala.com online store.
11.3. Each completed Order is accompanied by a purchase document in the form of an electronic invoice.
11.4. The Service Provider reserves the right to change the Regulations. In the event of a change in the regulations, orders placed before the date of introducing changes to the regulations will be processed under the existing rules.
11.5. The Seller is not responsible for blocking by mail server administrators of sending messages to the e-mail address indicated by the Customer and for deleting and blocking e-mail messages by software installed on the computer used by the Customer, and therefore also for the possibility of messages sent by the Service Provider being hit Spam folder.
11.6. In matters not regulated in the Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the provisions of the Act on special conditions of consumer sales and amendments to the Civil Code (Journal of Laws No. 141 of 2002, item 1176) and the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product (Journal of Laws No. 22 of 2000, item 271).
11.7. All disputes between the Service Provider and the Customer who is a consumer will be resolved by a common court competent in accordance with the provisions of the Code of Civil Procedure.