STATUTE

ONLINE STORE REGULATIONS

§1 General Provisions:
1.1. The Regulations constitute the rules of using the Store available at the internet address www.darklala.com and the rules of concluding sales agreements for Products.
1.2. The entity running the online store, the Owner and Administrator of the Store is Filip Stachura, conducting business under the name Filip Stachura, with its registered office in Gdańsk, ul. Opacka 35/2, 80-330, NIP: 5842591702, REGON: 363525655, hereinafter referred to as the Service Provider.
1.3. The condition for placing an Order through the Store is to read and voluntarily accept the Regulations.
1.4. The Customer may be a natural person who is at least 13 years of age, however, if the person is not 18 years of age, the consent of their legal representative is required, as well as a legal person.

§2. Placing an order:
2.1. All information contained on the Store's website, relating to the Products (including prices), does not constitute a commercial offer within the meaning of Art. 66 of the Civil Code, but an invitation to conclude a sales contract specified in Art. 71 of the Civil Code.
2.2. The Customer places an Order without the need to Register and create an account.
2.3. The information and data provided by the Customer required for purchases should be true and up-to-date.
2.3. The Customer may place Orders 24 hours a day, taking into account technical breaks in the store's operation.
2.4. After placing the Order, the Customer receives an e-mail confirming the Order, which constitutes the conclusion of a sales agreement between the Customer and the Service Provider.
2.5. The Store sells Products via the Internet. All Products offered in the Store are brand new, free from physical and legal defects and have been legally introduced to the Polish market. The photographs presented in the Store do not reflect the actual size of the Products, and the colors may differ from the actual ones due to differences in the calibration of monitors or color profiles in a given computer.
2.6. All prices are given in Polish zloty, and the price given for each product is binding at the time of placing the Order by the Customer.
2.7. Information on the total value of the Order, including shipping costs, is displayed after the Customer selects the form of delivery.
2.8. All Orders with the selection of the cash on delivery option are confirmed by phone before their implementation. In the event of 2 unsuccessful attempts to confirm the Order, it is canceled.

§3. Payments:
3.1. Available payment methods that can be used to make a payment:
a) via traditional transfer to the Service Provider's bank account;
b) via fast electronic payments implemented by the Paysera operator.
c) upon receipt, so-called cash on delivery;
3.2. The Client has 5 business days from the date of placing the order to make the transfer; in the event of non-payment, the Service Provider may cancel the order.
3.3. After the payment is credited, the Service Provider will send an email from the Store's system with information about the acceptance of the payment and the decision to proceed with the order.

§4. Delivery:
4.1. When finalizing the order, the client selects the type of delivery: Inpost Parcel Lockers, InPost Courier or InPost Courier cash on delivery.
4.2. Depending on the type of delivery selected, the waiting time for delivery should be from the date of shipment from 1 to 7 business days in Poland, and up to 14 business days in the European Union.
4.3. All Orders that have changed status to "forwarded for shipping" and the Customer has been informed of the status change by email, are shipped the same or next business day.
4.4. In a situation where the Customer does NOT collect the shipped package and the Order returns to the Service Provider, the Order is treated as returned and the Customer is charged the costs of sending the Order back to the Service Provider. The Customer may receive the Order again. The fee to be covered by the Customer will consist of the costs incurred by the Service Provider in connection with collecting the returned package and the costs of sending it again.
4.5. The order will be re-shipped only with the consent of the Customer and the Service Provider with the Customer being obliged to pay for the shipping.
4.6. All products in the store may differ in dimensions from those given by +/- 2cm

§5. Personal data:
5.1. The Customer's completion of the data when placing an order is tantamount to consenting to the processing of their personal data by the Service Provider and the entity authorized by the Service Provider to manage the content of the store's website, in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2010, No. 229, item 1497, as amended).
5.2. The Customer's personal data will be processed for the purpose of fulfilling the order, including contact with the Customer, preparation and shipping of the order, and financial reporting.
5.3. This data is confidential and will not be disclosed to unauthorized persons.

§6. Cancellation of the Order by the Service Provider:
6.1. The order is canceled when the Customer fails to pay for the order within the specified period.
6.2. The Service Provider reserves the right to cancel the order if the specified detailed product features (e.g. quantity or comments to the order) are not possible to implement. In such a case, the Customer will receive a refund of the paid funds within 14 standard days after indicating the bank account.

§7. Order processing time:
7.1 The order processing time for products is given for each of them.
7.2 The time to prepare orders for shipping is from 24 hours to 5 business days, which may be extended in special cases, e.g. in the case of special customer requests, comments to the order or due to the lack of product availability. In such a situation, the customer will be informed immediately.

7.3 If the customer chooses payment by bank transfer or payment card, the order processing time is counted from the date of crediting the Seller's bank account or settlement account.

§8. Contact:
8.1. The Customer may contact the Service Provider via the Contact Form on the store's website or by e-mail at sklep@darklala.com
8.2. The Service Provider responds to all messages immediately within a few business days. This time may change due to periods of increased number of orders (e.g. pre-holiday periods).
8.3. The Service Provider has the right not to respond to all private messages and messages sent via Facebook and Instagram.

§9. Returns / Complaints:
9.1. The Service Provider is liable to the Customer for the non-compliance of the Product purchased in the Store with the sales agreement to the extent specified in the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827).
9.2. The Customer is obliged to first report the desire to Return/Complaint by email to biuro@darklala.com, after which the Service Provider will send the Return/Complaint Form and inform about further proceedings.
9.3. The time for reporting the desire to Return/Complaint by email is 30 standard days and is counted from the date of receipt of the parcel with the Order by the Customer or a third party designated by them, confirmed by a postmark.
9.4. After receiving the Return/Complaint Form by the Customer by email, they shall send the printed completed Form together with the product and the fiscal receipt to the Service Provider's address within the next 14 standard days from the date of sending the Form by the Service Provider by email.
9.5. The Service Provider will respond to the Customer's Return/Complaint within 14 standard days, counted from the date of receipt of the parcel with the product by the Service Provider or a third party designated by them, confirmed by a postmark.
9.6. Goods made at the customer's special request, personalized, including gift vouchers with a specified expiration date, are not subject to return or exchange. All of the above situations are considered individually.
9.7. All other products are subject to return.
9.8. In order to exercise the right to withdraw from the contract, the Customer must inform the Service Provider of their decision to withdraw from the contract by means of an unequivocal statement. Such a statement is also available at the Service Provider and will be sent to the Customer by email.
9.9. A Return/Complaint is considered to be completed by filling out the Form sent by the Service Provider and delivering the parcel to the Service Provider's address.
9.10. The costs of delivering the Returned Product to the Service Provider are borne by the Customer. If the Complaint is accepted, the cost of delivering the Complaint to the Service Provider is borne by the Service Provider.
9.11. In the case of a Return, the product must not bear traces of use and must be sent intact to the Service Provider.
9.12. Effects of withdrawal from the contract - in the event of a Product Return, the Customer will receive a refund of the amount paid to the Service Provider, excluding shipping costs, within 14 business days of the Service Provider receiving the returned Product. The refund will be made to the bank account indicated by the Customer.
9.13. In the event of a Complaint, the Customer may request a repair, replacement of the product or a refund for the ordered product.
9.14. The Customer is not entitled to a refund if the returned Product is damaged due to the Customer's fault, shows signs of use or if the Customer does not attach a receipt/confirmation of transfer for the order or returns the product on a date inconsistent with the designated Return/Complaint deadline.
9.16. In the event of the need to refund funds for a transaction made by the customer with a payment card, the Service Provider will make a refund to the bank account assigned to the Ordering Party's payment card.

§10. Cancellation of the Order by the Customer:
10.1. If the customer wants to cancel the order, they must contact sklep@darklala.com by e-mail. The order can only be canceled if it has not yet been sent for shipping. Once the order has been sent for shipping - it is not possible to cancel the order.

§11. Final provisions:
11.1. The Service Provider reserves the right to change the prices of Products in the offer, introduce new Products to the Store's offer, conduct and cancel Promotions on the Store's websites, or introduce changes to them. The above does not affect orders placed before the date of entry into force of the price change, terms of promotions or sales, which will be implemented on the current terms.
11.2. Promotions, discounts, promotional codes in the Store cannot be combined, unless the regulations of a given promotion provide otherwise and are valid only in the DarkLala.com online store.
11.3. A purchase document in the form of an electronic invoice is attached to each completed Order.
11.4. The Service Provider reserves the right to change the Regulations. In the event of a change in the regulations, orders placed before the date of introduction of changes to the regulations will be fulfilled on the previous terms.
11.5. The Seller is not responsible for blocking by mail server administrators of sending messages to the e-mail address indicated by the Customer and for deleting and blocking e-mail messages by software installed on the computer used by the Customer, in connection with this also for the possibility of messages sent by the Service Provider ending up in the Spam folder.
11.6. In matters not regulated in the Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the provisions of the Act on specific conditions of consumer sale and amendment of the Civil Code (Journal of Laws No. 141 of 2002, item 1176) and the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product (Journal of Laws No. 22 of 2000, item 271).
11.7. Any disputes between the Service Provider and the Customer who is a consumer shall be resolved by a common court having jurisdiction in accordance with the provisions of the Code of Civil Procedure.